Refund Policy

We hope your CocoWraps order adds that special extra celebration to your gift giving. However, if you are unhappy with our product or need to return your item(s), please see our return policy below. 

STANDARD ORDERS

Returns of unopened, unaltered products in the original packaging are allowed within 14 days of delivery date.  Returns of defective items are allowed within 30 days of delivery date of your order. All returns will be processed minus shipping to the customer's original form of payment. 

CUSTOM ORDERS

Custom orders are not returnable unless they are defective or have a verifiable quality issue. Please send photos. 

PROCESS

To process a return, please email us at with your order number to support@cocowraps.com with subject line " RETURN- [Order #....]" 

 

Eligible returns will be refunded the purchase price (minus shipping).